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Refund Policy
Last updated: March 2026
12-Hour Full Refund Guarantee
We stand behind our service. If you're not completely satisfied with Xtel, you can request a full refund within 12 hours of your purchase. No questions asked.
What's Covered
- All subscription plans (Starter, Business, Pro) are eligible for a full refund within 12 hours of purchase.
- Refunds are processed back to your original payment method within 5-10 business days.
- No cancellation fees or hidden charges.
After 12 Hours
- Refund requests made after 12 hours of purchase are not eligible for a refund.
- However, you can cancel your subscription at any time. Your service will remain active until the end of your current billing period.
- No further charges will be made after cancellation.
How to Request a Refund
- Email us at support@thextel.com within 12 hours of your purchase.
- Include your registered email address and transaction ID.
- Our team will process your refund within 24 hours.
Legal Protection
Xtel operates under and is protected by:
- UK Consumer Rights Act 2015
- EU/UK General Data Protection Regulation (GDPR)
- Ofcom telecommunications regulations
- Worldwide intellectual property protection