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Refund Policy

Last updated: March 2026

12-Hour Full Refund Guarantee

We stand behind our service. If you're not completely satisfied with Xtel, you can request a full refund within 12 hours of your purchase. No questions asked.

What's Covered

  • All subscription plans (Starter, Business, Pro) are eligible for a full refund within 12 hours of purchase.
  • Refunds are processed back to your original payment method within 5-10 business days.
  • No cancellation fees or hidden charges.

After 12 Hours

  • Refund requests made after 12 hours of purchase are not eligible for a refund.
  • However, you can cancel your subscription at any time. Your service will remain active until the end of your current billing period.
  • No further charges will be made after cancellation.

How to Request a Refund

  1. Email us at support@thextel.com within 12 hours of your purchase.
  2. Include your registered email address and transaction ID.
  3. Our team will process your refund within 24 hours.

Legal Protection

Xtel operates under and is protected by:

  • UK Consumer Rights Act 2015
  • EU/UK General Data Protection Regulation (GDPR)
  • Ofcom telecommunications regulations
  • Worldwide intellectual property protection

Have questions about our refund policy?