Privacy Policy
Last updated: January 2026
1. Introduction
Xtel ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK GDPR and Data Protection Act 2018.
2. Data Controller
Xtel is the data controller for personal data collected through our services. Contact us at info@thextel.com.
3. Data We Collect
We collect the following types of personal data:
- Account Information: Name, email, company name, phone number
- Billing Information: Payment card details (processed by Stripe)
- Call Data: Call logs, durations, phone numbers called/received
- Usage Data: How you interact with our services
- Technical Data: IP addresses, browser type, device information
4. How We Use Your Data
We use your data to:
- Provide and maintain our telecommunications services
- Process payments and manage your subscription
- Send service notifications and updates
- Improve our services and develop new features
- Comply with legal and regulatory obligations
5. Legal Basis for Processing
We process your data based on:
- Contract: To fulfill our service agreement with you
- Legal Obligation: To comply with Ofcom and other regulations
- Legitimate Interest: To improve and secure our services
- Consent: For marketing communications (where applicable)
6. Data Retention
We retain your personal data for as long as your account is active, plus a reasonable period for legal compliance. Call records are retained as required by UK telecommunications regulations.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (subject to legal requirements)
- Restrict or object to processing
- Data portability
- Lodge a complaint with the ICO
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls.
9. Third-Party Sharing
We may share data with:
- Payment processors (Stripe)
- Telecommunications carriers for call routing
- Law enforcement when legally required
10. Contact Us
For privacy inquiries or to exercise your rights, contact our Data Protection Officer at info@thextel.com.